Submit RMA Request
Your warranty claim must be made within the 1 year of purchase and meet the standards stated in our Limited Warranty.
To place a warranty claim:
Submit an RMA request at
https://returns.solanamobile.com. You will be able to print a prepaid return label.
Send an email to
firstname.lastname@example.org and provide your order number, RMA number, and description of the issue.
Next, you will be required to submit your credit card information. A
$1,000 USDC credit card authorization hold will be placed on your card and within 2 business days we will ship you a new Saga device.
Once we receive your original Saga device and verify the device’s
condition is acceptable according to the Limited Warranty we will remove the credit card authorization hold.
Please use the following link or QR code to submit your credit card information for the authorization hold at https://buy.stripe.com/5kA8yf4q39OL6E8cMN